Privacy Policy
1. General Provisions
This Privacy Policy sets out the principles under which our website processes, collects, stores, and uses personal information in accordance with the applicable data protection laws of the United Arab Emirates (UAE) and international standards such as the General Data Protection Regulation (GDPR). By accessing and using our website, you agree to the terms described herein. The website administration ensures compliance with UAE federal laws on data protection, as well as applicable regional and international frameworks. This policy applies to all users, whether individuals, business employers, or business accounts registered on our platform.
2. Information We Collect
Our website may collect personal and non-personal information to provide and improve services. Personal information may include full name, email address, business account details, IP address, device identifiers, and browsing behavior. For business employers, we may also collect company-related information necessary for providing Internet and TV package services. Non-personal information includes aggregated statistical data, technical logs, browser type, and user preferences. All data collected is limited to the purpose for which it is required and will not exceed the scope necessary to provide services effectively.
3. How We Use Information
The information collected is used for various purposes including, but not limited to: ensuring proper service delivery, maintaining the functionality of the website, responding to user inquiries, personalizing user experience, managing business accounts, improving service quality, and fulfilling contractual obligations. For business employers, information is used to administer accounts and provide customized Internet and TV package options. Additionally, we may use personal information to inform users about service updates, offers, or compliance requirements, always within legal boundaries and subject to user consent.
4. Data Protection and Retention Period
Our website administration implements organizational and technical measures to ensure the security of personal data, including encryption, restricted access, and secure storage systems. Data will be retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with UAE legal requirements. Once data is no longer required, it will be securely deleted or anonymized. Business account data is subject to the same security measures, ensuring employers and their employees maintain full protection of their personal and professional information.
5. Data Sharing with Third Parties
We do not sell or trade user information. Data may only be shared with third parties under specific conditions such as service provision, legal obligations, or contractual requirements. Third-party service providers are engaged strictly for technical support, data hosting, payment processing, or communication tools. All third parties must comply with UAE data protection laws and international standards. Business accounts and employers are assured that their data will not be used beyond the agreed service scope, and all disclosures will be limited to essential requirements.
6. Use of Cookies
Our website uses cookies to enhance user experience and optimize website functionality. Cookies are small files stored on your device that allow us to recognize your browser and improve navigation. Cookies may be used to remember user preferences, authenticate logins, analyze traffic, and provide targeted service recommendations. Users may control or disable cookies through browser settings, but certain functions of the site may not operate properly if cookies are blocked.
7. User Rights
In accordance with applicable UAE laws and GDPR principles, users have the right to access, correct, update, or delete their personal data. Users may also restrict processing, request data portability, and object to specific uses of their information. To exercise these rights, users may submit requests through the website’s designated channels. Our administration is committed to responding promptly and ensuring that users maintain full control over their data.
8. Changes to the Policy
We reserve the right to amend this Privacy Policy at any time to reflect changes in legislation, technology, or service scope. Updates will be posted on this page with the effective date clearly indicated. Users are encouraged to review the Privacy Policy periodically to remain informed of how their data is processed. Continued use of the website after policy updates constitutes acceptance of the revised terms.
9. User Consent
By using our website, users expressly consent to the collection, processing, and storage of their data as described in this Privacy Policy. Business accounts and employers agree that their professional and organizational data may be processed to ensure uninterrupted service delivery. Users may withdraw consent at any time, subject to applicable legal and contractual limitations.
🏢 ConnectX
📍 I-Rise Tower, Barsha Heights, Dubai, UAE
📞 +971 4 701 8256
📧 inquiry@connectx.com